Help Desk Technician Job at Oxford Solutions, Gibsonia, PA

  • Oxford Solutions
  • Gibsonia, PA

Job Description

Help Desk Technician opening with our client. CONTRACT ROLE. ONSITE.

Great entry level opportunity to work in the help desk field within a primary/secondary educational environment assisting students, teachers and administrative staff with technical and computer issues.

Overview of Duties

  • Provide hardware and software support for all technologies
  • Address help desk tickets efficiently and in a timely manner
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Record events and problems and their resolution in logs
  • Install updates and configuration modifications to both PC’s and Mac’s
  • Provide support for Android and iOS mobile devices

Qualifications

  • Associate or Bachelor's Degree in Information Technology OR 5 years of experience in IT support, customer service and personal management and OR any equivalent combination of education and experience.
  • Knowledge of computer systems (PCs, laptops, Chromebooks), networks, printers and peripherals
  • Active directory experience
  • Mobile device experience
  • Good troubleshooting skills
  • Ability to respond service issues after hours as needed
  • Excellent communication skills
  • Customer-oriented and cool-tempered
  • Valid Driver's license; Must have or be able to obtain child abuse and federal and state criminal record clearances

Help Desk Technician - 26-00821

Job Tags

Full time, Contract work, Remote work

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