Our Opening and Your Responsibilities
This role is responsible for the supervision of field service technicians, performance evaluation, coaching & mentoring, development of individual training plans, discipline, reward & recognition, timesheet review and approval, and vacation/personal time approval. A particular focus of this position is to ensure that work plans are sufficient to effectively meet customers' demands and effectively complete the backlog of service work timely and efficiently. The ASL is responsible for monitoring and improving all aspects of the field technicians' execution of job processes such as; quality of service delivery, understanding of and compliance with service processes, delivery of the Trusted Advisor brand promise, field parts inventory management, and technical competency. The ASL is the first level account/customer support on matters related to service delivery, such as the quality and timeliness of the service delivered
• Review and approve technicians' work hours, overtime, vacation, and personal time
• Collaborate with the scheduling team to ensure that technician resources are being used effectively to meet
customers' expectations and complete all work in a safe and timely manner
• Evaluate field technicians' ability to safely deliver a quality service product
• Develop personal and technical training plans for each technician
• Coach and mentor service technicians with the goal of improving customer service & communication skills
• React to customer feedback regarding the quality or timeliness of the service delivery
• Drive behavior and processes to improve the effectiveness of the field service organization as determined by the following KPIs: technician productivity, First Visit Fix Rate, Windshield/Wrench Time
What You Need to Succeed
Associates degree in business, operations management, or a technical discipline is preferred. Prior supervisory responsibility in technical discipline is preferred. Four to Seven years related experience and/or training, or equivalent combination of education and experience.
Ability to stay organized and connected through multiple forms of communication.
Have a good feel for business development and key account management while still being a strong people leader.
Our Offer to You
About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our . If you’d like more information about your EEO rights as an applicant under the law, please click .
For those who prioritize precision, Mettler Toledo is precisely where you belong.
ICON plc is seeking a Clinical Research Associate to help advance clinical research and bring new therapies closer to patients. In this role, you will coordinate and monitor clinical trial sites, verify source documentation and data quality, and ensure studies follow approved...
Ryder System is hiring Class A CDL Regional Team Truck Drivers to safely haul freight across assigned multi-state routes. In this safety-first, customer-focused role, youll operate late-model equipment, follow DOT and Ryder standards, and complete accurate logs and inspections...
Job Description We are looking to fill some teaching position: AP/A-Level/IB Psychology for ASAP Must be native English speakers with at least two years of previous teaching experience. Please see the following. City: Hangzhou, China School: High School International...
Accordus exists to support growing non-profit and mission-driven for-profit organizations. As organizations grow and accomplish their mission, they reach a critical point when much of their time is focused on doing the office work rather than accomplishing the mission....
Job Description Job Description We personal injury, specializing in auto , falls, police misconduct, negligence in general dog and other theories of liability for the injured. We seek help with litigation personal PIP and auto are required skills. Looking for someone...